U.S. Cellular comes out on top again in national customer survey
KNOXVILLE (June 22, 2011) – U.S. Cellular has won the 2011 PC Magazine Readers’ Choice Award for wireless carriers that offer a contract option for their customers. This is the second year in a row the company has received this recognition and the fourth time in five years. The award was based on more than 10,000 reader responses to PC Magazine’s annual survey.
U.S. Cellular’s scores improved in every key area and were significantly better than average on Overall Score, Coverage in Home Area, Call Quality in Home Area and Minimized Dropped Calls. It had better than average scores in Fees, Data Network Reliability and Customer Service. The company’s 8.4 out of 10 score on Customer Support, a “stellar” rating according to the magazine, is almost a full point higher than the next carrier in the survey.
The network accolades come in addition to 11 consecutive awars U.S. Cellular has received from J.D. Power and Associates for call quality in the North Central Region. U.S. Cellular’s high-speed nationwide network has the highest call quality and network satisfaction of any national carrier.
“We’re focused on providing the ideal experience for our customers, and we’re especially honored to be named a Readers’ Choice because it’s based on their opinions,” said Jack Brundige, director of sales for U.S. Cellular in Tennessee. “At U.S. Cellular, our customers enjoy many unique benefits such as new phones faster without continuously signing contracts, Battery Swap and Overage Protection, and those are just a few of the reasons they are the happiest customers in wireless.”
PC Magazine added new questions to the survey this year to gauge their readers’ loyalty to their wireless carriers. Eighty percent of U.S. Cellular customers said they are not planning to leave the company, the highest percentage of any carrier in the survey. U.S. Cellular customers are also the most likely to recommend the company to their friends, colleagues and family members.
“We believe customers should be rewarded for their loyalty,” added Brundige. “Consumers who switch to U.S. Cellular can experience for themselves the customer service and network quality that PC Magazine readers are raving about.”
For more information about U.S. Cellular, its cutting-edge phone lineup and high-speed nationwide network, visit uscellular.com or Facebook.com/uscellular.
About U.S. Cellular
U.S. Cellular rewards its customers with unmatched benefits and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier has a strong line-up of cutting-edge devices that are all backed by its high-speed nationwide network that has the highest call quality of any national carrier. U.S. Cellular was named a J.D. Power and Associates 2011 Customer Service Champion and received PC Magazine’s 2011 Readers’ Choice Award. To learn more about U.S. Cellular, visit one of its retail stores or uscellular.com. To get the latest news, promos and videos, connect with U.S. Cellular on Facebook.com/uscellular, Twitter.com/uscellular and YouTube.com/uscellularcorp.
