LeConte Medical Center was recently honored with multiple awards for patient satisfaction by Professional Research Consultants (PRC), a nationally known healthcare marketing research company based in Omaha, Neb.
PRC, now in its 31st year of operation, currently conducts research for more than 200 healthcare organizations nationwide. The company conducts patient satisfaction research weekly throughout the year by contacting a random sample of recent patients from each facility. The research findings are then presented to PRC’s participating organizations for use in improving patient satisfaction.
Customer service awards are given on a “star” system, with 5-Star awards representing the top 10 percent of hospitals surveyed (at or above the 90th percentile) and 4-Star awards representing the top 25 percent of hospitals surveyed.
LeConte was recognized with the following achievements:
5-Star Award: Inpatient Services Overall Quality of Care
5-Star Award: Outpatient Services Overall Quality of Care
5-Star Award: Outpatient Surgery Overall Quality of Care
5-Star Award: OB Department Overall Quality of Care
4-Star Award: Emergency Department Overall Quality of Care
LeConte President and CAO, Ellen Wilhoit, commented on the awards, “National recognition such as these PRC awards is greatly appreciated. Our LeConte staff, physicians and volunteers are committed to excellence in patient care. While our focus is on serving our patients with excellent, compassionate, and personalized care, the acknowledgement of our efforts is greatly appreciated.”
This year LeConte has also been honored with Top 100 Hospital recognition, and was named the #6 most beautiful hospital in America. Count on LeConte for your healthcare needs!
For more information, including directions to our campus, visit www.lecontemedicalcenter.org. We’re now on Facebook – visit the LeConte Medical Center fan page today!
