Fort Sanders Sevier Nursing Home (a division of LeConte Medical Center) received a My InnerView Excellence in Action award from National Research Corporation for their customer satisfaction scores. They are one of eight nursing homes in the state of Tennessee to receive this honor. This honor recognizes skilled nursing homes that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.
“The most important takeaway regarding the Excellence in Action awards is that the skilled nursing award recipients were first recognized by their own residents and employees through excellent satisfaction survey scores,” said Susan L. Henricks, president and COO of National Research Corporation. “This also underscores the importance for long term care providers to understand the value of measuring quality over time. This is not only true because of increasing regulatory scrutiny that may impact reimbursement rates in the future, plus the favorable perceptions that hospitals will look for in post-acute partnerships, but the differences that skilled nursing homes are making in the lives of their residents and employees every day. We salute our clients for taking the initiative to measure quality.”